FAQs

1. How do I place an order? To place an order, simply browse our website and select the anime figures you wish to purchase. Add them to your cart and proceed to the checkout page. Follow the prompts to provide your shipping and payment information. Once your order is confirmed, you will receive an email notification.                                                                           

2. What payment methods do you accept? We accept major credit cards, such as Visa, Mastercard, and American Express. We also offer secure payment options like PayPal, Apple Pay, and Google Pay.                                     

3. Do you ship internationally? Yes, we offer international shipping to most countries worldwide. During the checkout process, you can select your country and see the available shipping options and associated costs.            

4. How long does shipping take? Shipping times vary depending on your location and the shipping method you choose. Generally, domestic orders arrive within 2-4 business days, while international orders can take 1-4 weeks. Please note that delays may occur due to customs procedures or unforeseen circumstances.                                                                             

5. Are the figures authentic? Yes, we guarantee that all our anime figures are 100% authentic. We source our products directly from reputable manufacturers and distributors in Japan.                                                                                               

6. What if I receive a damaged or defective figure? In the unlikely event that your figure arrives damaged or defective, please contact our customer support within 3 days of receiving the item. Provide detailed information and, if possible, include photos of the damage. We will assist you in resolving the issue and, if necessary, arrange for a replacement or refund.                                               

7. Can I cancel or change my order? If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make any changes.                                               

8. Do you offer pre-orders for upcoming figures? Yes, we often offer pre-orders for highly anticipated figures. Pre-ordering allows you to secure your desired item before its official release. Please check our website or sign up for our newsletter to stay updated on pre-order availability.                                               

9. Do you have a return policy? We have a return policy for unused and unopened items. If you wish to return a figure, please contact our customer support within 30 days of receiving your order. Additional details regarding our return process will be provided to you.                                                                                              

10. How can I contact customer support? You can reach our customer support team by emailing marrtiniss@hotmail.co.uk or by using the contact form on our website. We strive to respond to all inquiries within 24-48 hours.                                                                                                                                             

We hope these FAQs provide helpful information. If you have any further questions or concerns, please don't hesitate to reach out to us. Happy shopping at Anime Collectibles!